jilno's Privacy Policy
Your personal information is completely safe with us. Here we transparently explain how jilno collects, uses, and stores data.
Introduction and Commitment
jilno ("we", "our", "platform") is committed to providing a safe and transparent online gaming environment for players in Bangladesh. This privacy policy explains what information we collect, why we collect it, how we use it, and how we keep it secure when you use our website, register, or play games.
This privacy policy applies together with jilno's Terms and Conditions and Responsible Gaming policy. By using our platform, you are considered to have accepted the terms of this privacy policy. Please read it carefully.
1 What Information We Collect
Registration and Account Information
When you create an account on jilno, we collect the following information:
- Full name and date of birth (for age verification — only users 21+ may register)
- Mobile number and email address (for communication)
- Preferred payment method (bKash, Nagad, or Rocket)
- Username and password (securely encrypted)
Usage and Transaction Information
Some information is recorded automatically while using the platform:
- Gaming history, bet amounts, and results
- Deposit and withdrawal amounts, dates, and times
- IP address, device type, and operating system
- Browser type and version
- Session duration and page visit patterns
Cookies and Tracking Technologies
jilno uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device. They remember your login state, save your preferences, and help us analyse site performance. You can control cookies from your browser settings, though this may limit some platform functionality.
2 How We Use Information
Primary Purposes
The collected information is used for the following:
- Creating and managing accounts and verifying identity
- Processing financial transactions and confirming deposits and withdrawals
- Providing gaming services, bonuses, and promotions
- Delivering 24/7 Bengali live chat support
- Ensuring the security of your account and preventing fraud
Service Improvement
We use your information to:
- Improve platform performance and user experience
- Provide personalised recommendations for new games and features
- Identify and resolve technical issues
- Monitor responsible gaming targets
Communication and Marketing
With your consent, we may send promotional information, new offers, or bonus-related updates by email. You can opt out of these communications at any time — through your account settings or by contacting our support team directly.
3 Sharing Information with Third Parties
jilno does not sell or rent your personal information. However, limited information may be shared in specific circumstances:
Payment Processors
To complete financial transactions, we share necessary information with payment service providers such as bKash, Nagad, and Rocket. This information is used solely for processing transactions, and the relevant provider's own privacy policy applies.
Legal Obligations
We may be required to disclose information under a court order, a lawful request from a government body, or applicable law. We also have a responsibility to cooperate with relevant authorities in investigations related to fraud or money laundering.
Technology Service Providers
We work with trusted technology partners to operate the platform — such as server hosting and cybersecurity services. These partners process information only in accordance with our instructions, and we have strict confidentiality agreements in place with them.
4 Data Security Measures
To ensure the security of your information, jilno applies multiple layers of protection:
SSL Encryption
Our entire platform is secured with SSL/TLS encryption technology. This means all data exchanged between your browser and our servers is transmitted in encrypted form, protecting it from third-party interference.
Password Hashing
Your password is never stored in plain text. Passwords are encrypted using industry-standard hashing algorithms, so even our staff cannot view your original password.
Access Control
Only authorised staff can access your information, and each person's access is reviewed regularly. All access to data is logged and audited.
Regular Security Testing
Regular vulnerability testing and security audits are conducted to ensure platform security. Any weaknesses identified are resolved promptly.
5 Data Retention Period
Retention Duration
We retain your personal information only for as long as necessary or as required by legal obligations:
- Active accounts: Full information is retained for as long as the account remains active.
- Closed accounts: After an account is closed, relevant information may be kept for a defined period for audit and legal purposes.
- Financial records: Transaction information is retained for an extended period in accordance with anti-money laundering and tax-related regulations.
- Marketing data: If you withdraw consent, your information will immediately stop being used for marketing purposes.
6 Your Rights
As a jilno user, you have the following rights:
Right to Access
You may request a copy of your personal information held by us at any time. We are obliged to fulfil this request within a reasonable period.
Right to Correction
If any information in your profile is incorrect or incomplete, you may request a correction. This can be done through your account settings or via the support chat.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, where legal obligations exist (such as transaction records), we may not be able to delete everything.
Right to Object to Processing
You may object at any time to your information being used for marketing purposes. Once we receive this request, we will immediately stop processing your information for that purpose.
To exercise any of the above rights, contact our support team via 24/7 live chat or email ([email protected]). We will respond to your request within 30 business days.
7 Protection of Minors
Age Verification Policy
jilno is operated for users aged 21 and above only. We do not knowingly collect information from minors. Date of birth verification is mandatory at registration, and if we become aware that a minor has registered, that account will be cancelled immediately and the collected information will be deleted.
8 Third-Party Links and Services
Responsibility for External Services
Our platform uses third-party payment services (bKash, Nagad, Rocket). These services have their own privacy policies that are outside our control. We advise you to read their privacy policies before using these services. jilno is not responsible for the privacy practices of these third parties.
9 Changes to the Policy
Updates and Revisions
jilno may update this privacy policy from time to time. If any significant changes are made, we will display a notice on the platform and inform you via your registered email. Continued use of the platform after changes are made will be taken as acceptance of the revised policy.
We recommend that you visit this page regularly. The "Last Updated" date at the top of the page indicates when the most recent change was made.
9 Contact Us
Privacy-Related Enquiries
If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:
- Live Chat: Direct support in Bengali 24/7
- Email: [email protected]
For privacy-related requests, we may verify your identity to confirm your account. This is done for your own security.
Want to Know More?
Read jilno's Terms and Conditions and Responsible Gaming policy.