jilno Terms and Conditions
Please read these terms and conditions carefully before using the jilno platform. This document serves as a binding agreement between you and us.
General Provisions
1 Introduction and Consent
These terms and conditions ("Terms") apply to the use of the jilno platform (https://jilno.lat) and all its services. By registering, logging in, or using any service on jilno, you are deemed to have fully read, understood, and agreed to these Terms.
jilno reserves the right to amend these Terms at any time at its discretion. Amended Terms will take effect from the date they are published on the platform. Continued use of the platform will be considered acceptance of the amended Terms.
About the Platform
jilno is a safe and entertaining online gaming platform for players in Bangladesh. We offer slot games, live casino, cricket betting, and a variety of gaming options. The platform operates fully in Bengali and supports Bangladeshi payment methods.
Eligibility and Registration
2 Age and Eligibility Requirements
To open an account and use services on jilno, you must meet the following conditions:
- You must be at least 21 years of age (for ages 21 and above only).
- You must register voluntarily and on your own behalf.
- Each person may hold only one account.
- You must provide accurate and truthful information.
- Your account must not have been previously cancelled or banned.
Registration Process
When creating an account, you will need to provide the following information:
- Your full legal name (as on your national identity card).
- A valid email address.
- Your correct date of birth.
- Your mobile number (used for payments).
- A strong password.
jilno may request additional documents for identity verification at any time. Withdrawals may be restricted until verification is complete.
Account Management
3 Account Security and Responsibility
It is your own responsibility to keep your jilno account secure. Your login credentials (username and password) must be kept strictly confidential and must not be shared with any third party.
- Transferring or selling your account to another person is prohibited.
- Creating multiple accounts will result in all accounts being cancelled and balances may be forfeited.
- If you notice any suspicious activity on your account, notify our support team immediately.
- jilno is not responsible for any loss resulting from unauthorized access.
- It is recommended that you change your password regularly.
Deposits and Withdrawals
4.1 Deposit Rules
The following rules apply when depositing funds to jilno:
- Minimum deposit amount: ৳100 (per method).
- Accepted payment methods: bKash, Nagad, Rocket.
- Only deposit from a payment account registered in your own name.
- Transactions from third-party accounts are not accepted.
- jilno does not charge any fees on deposits, however fees from the payment provider may apply.
4.2 Withdrawal Rules
Important information about the withdrawal process:
- Minimum withdrawal amount: ৳500.
- Standard processing time: within 1 hour.
- Withdrawals can only be made to a registered payment account.
- Withdrawals may be delayed if identity verification is not completed.
- Withdrawals cannot be made directly from bonus balance — wagering requirements must be met.
- If unusual activity is suspected, a withdrawal may be held for review.
Bonuses and Promotions
5 Bonus Terms
jilno offers various bonuses and promotions. The following general conditions apply to all bonuses:
- Each bonus offer has its own validity period and conditions, which are stated at the time the offer is published.
- A bonus cannot be claimed more than once by the same person, household, device, or IP address.
- jilno reserves the right to modify, suspend, or cancel any bonus offer at any time.
- Attempting to collect bonuses through fraudulent means will result in account cancellation and balance forfeiture.
- Cashback benefits under the VIP program are provided on a weekly basis and separate VIP terms and conditions apply.
- In any dispute regarding bonuses, jilno's decision will be considered final.
Gaming Rules
6.1 General Gaming Rules
Please always follow these rules while playing games on the jilno platform:
- Game outcomes are determined by a Random Number Generator (RNG) and are completely fair.
- If a game is cancelled due to a technical error, the wagered amount will be refunded.
- The rules of each game can be found in detail on that game's page.
- In the event of an internet disconnection, jilno's server records are authoritative for any ongoing bets.
- In the event of a dispute over game results, jilno's server logs will be considered final evidence.
6.2 Betting Limits and Rules
Specific limits apply to all games and betting:
- The minimum and maximum bet amounts for each game are specified within the game.
- Bets will not be accepted if the account does not have sufficient balance.
- For cricket betting, bets may be changed or cancelled up until the match starts.
- In-play betting results are final and cannot be changed.
- jilno reserves the right to set betting limits for any individual.
Prohibited Activities
7 What Is Strictly Prohibited
The following activities are strictly prohibited on the jilno platform. Engaging in them may result in immediate account cancellation and forfeiture of all balances:
- Creating multiple accounts.
- Registering using another person's identity.
- Providing false or misleading information.
- Collecting bonuses through fraudulent means.
- Money laundering or transacting with illegal funds.
- Using automated bots or software.
- Interfering with the platform's security systems.
- Exploiting game errors or bugs for an advantage.
- Engaging in unfair collusion with other players.
- Selling accounts or credits to third parties.
- Activities that damage the reputation of the platform.
- Facilitating minors in gaming.
Privacy and Security
8 Data Storage and Security Policy
jilno places the highest importance on protecting the privacy of your personal information. We keep all data secure using SSL encryption technology. Your information is never sold to third parties.
- Your personal information is used solely for providing services and verifying identity.
- Payment information is encrypted and stored according to the highest security protocols.
- Certain information may be provided to authorities to fulfil legal obligations.
- For our detailed data policy, please see our Privacy Policy.
Limitation of Liability
9.1 Limitations of Service Provision
jilno is not responsible in the following situations:
- Loss caused by internet connection disruption.
- Failure of third-party software or payment gateways.
- Temporary disruptions caused by unexpected technical issues.
- Loss resulting from your own login credentials being leaked.
- Issues arising from providing incorrect information.
9.2 In the event of service disruption
jilno always strives to provide uninterrupted service. However, service may be temporarily unavailable due to maintenance, upgrades, or unforeseen reasons.
- No compensation will be provided for service disruptions during pre-announced maintenance periods.
- Incomplete bets due to system failure will be resolved based on the circumstances.
- All important changes and maintenance will be communicated in advance.
Terms Changes
10 Rules for amending terms and conditions
jilno reserves the right to amend these terms and conditions at any time. For significant changes, we will provide notice as far in advance as possible.
- Amended terms and conditions will take effect from the date they are published on the platform.
- For significant changes, a notification may be sent to the registered email address.
- Continued use of the platform after changes have been made will be considered as acceptance of the new terms.
- If you do not agree to the new terms, you may request to close your account.
Account Closure & Termination
11.1 Account closure by the user
You may close your jilno account at any time. To do so, contact our 24/7 live chat support.
- Withdraw all available balance before closing your account.
- For unsettled bets, withdrawal can be made after the results are settled.
- A self-exclusion option is also available for responsible gaming — visit the Responsible Gaming page for more details.
11.2 Account closure by jilno
jilno may temporarily or permanently close an account for the following reasons:
- Serious breach of these terms and conditions.
- Evidence of fraudulent activity.
- Providing a false identity or information.
- Instructions from law enforcement agencies.
- Suspicion of money laundering or other illegal activity.
In the event of a terms violation, the account balance may be forfeited.
Contact & Dispute Resolution
12 Complaints and dispute resolution process
For any complaints or disputes, we aim to resolve your issue quickly and fairly. Please follow the process below:
- Step 1: Contact our 24/7 live chat support with detailed information about the issue.
- Step 2: If the issue is not resolved via live chat, send a detailed complaint to [email protected].
- Step 3: Our team typically responds to complaints within business days.
To learn more about these terms and conditions or our services, visit the FAQ page or contact support directly.